General Troubleshooting of STOP Messages:
- Examine the “System” and “Application” logs in Event Viewer for other recent errors that might give further clues. To do this, launch EventVwr.msc from a Run box; or open “Administrative Tools” in the Control Panel then launch Event Viewer.
- If you’ve recently added new hardware, remove it and retest.
- Run hardware diagnostics supplied by the manufacturer.
- Make sure device drivers and system BIOS are up-to-date.
- However, if you’ve installed new drivers just before the problem appeared, try rolling them back to the older ones.
- Open the box and make sure all hardware is correctly installed, well seated, and solidly connected.
- Confirm that all of your hardware is on the Hardware Compatibility List. If some of it isn’t, then pay particular attention to the non-HCL hardware in your troubleshooting.
- Check for viruses.
- Investigate recently added software.
- Examine (and try disabling) BIOS memory options such as caching or shadowing.
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